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General Info

General information about MailWizz functionality
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How blacklist monitors work?

Blacklist monitors exists in order to automate the process of removing legit emails that were added into the global...

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How do I change the default DKIM selector and/or DKIM full selector?

The DKIM selector and DKIM full selector are defined as application params in the configuration

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How do I send campaigns with attachments?

In order to send campaigns with attachments, you first have to enable and configure the feature

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While importing i get this error - Only files of these MIME-types are allowed

This happens because the application does not recognize the mime type of the file you try to upload.

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Force HTTPS instead of HTTP

In order to force using https for entire app or for one/more areas, you’ll have to use.

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How do I edit the welcome tour?

The welcome tour is an extension, which means that you can edit it

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My Autoresponders don’t send

Most likely the reason for this is the number of campaigns at once

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Delete inactive subscribers command

The delete-inactive-subscribers command will delete subscribers that did not open a campaign

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Move inactive subscribers command

Starting with version 1.3.7.1 we introduced the move-inactive-subscribers command

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How can I add custom fields for my forms?

Each list has it’s own custom fields and in order to add new fields to it, you have to login as a customer

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How do I login in backend if my password does not work anymore?

First obvious thing is to try and reset your password, but if that does not work

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How to add delivery servers for an individual customer?

You need to go to Backend > Settings > Customers and select the Servers tab

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