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I just renewed my support but i still cannot open a support ticket, why?

Envato, the company we’re using to sell our products, offers us a way to check if a particular license has valid support or not. It does this via their API system. As with any API system, it is rate limited, which means we can only do a very limited number of requests to the API in a given period of time.

Therefore, in order for us to be API friendly, we do these checks only once per day, at midnight when the daily cron job runs.
This has the downside that in order to make use of the available support for a support pack, you have to wait till midnight when it is renewed. This generally should not be a problem, but if you need faster access, just get in touch with us via our website contact form and provide us the license key for which you have renewed the support and we will update all this info for you so you don’t have to wait for the midnight.