Support Coverage: What's Included in Support Services
| What's included | With an active support pack |
|---|---|
| Updates to ensure the item works as described and is protected against major security concerns | Yes |
| Discretionary version updates | Yes |
| Availability of the author of the item to provide item support | Yes |
| Technical questions about the item's built-in features, functionality and third party plugins | Yes |
| Assistance with reported bugs and issues | Yes |
| Help with included third party assets (e.g. image sliders, contact forms) | Yes |
The item support period
During the support period, the author is expected to be available to provide the item support services we’ve set out on this page.
If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period.
What else is included?
What's not included in item support?
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.