Support Coverage: What's Included in Support Services

What's includedWith an active support pack
Updates to ensure the item works as described and is protected against major security concernsYes
Discretionary version updatesYes
Availability of the author of the item to provide item supportYes
Technical questions about the item's built-in features, functionality and third party pluginsYes
Assistance with reported bugs and issuesYes
Help with included third party assets (e.g. image sliders, contact forms)Yes

The item support period

During the support period, the author is expected to be available to provide the item support services we’ve set out on this page.

If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period.

What else is included?

  • Answering questions about how to use the item
  • Answering technical questions about the item (and included third party assets)
  • Help with defects in the item or included third-party assets
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
  • Updates to ensure the item works as described and is protected against major security concerns
  • Included version updates for all items

What's not included in item support?

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.

  • Installation of the item
  • Hosting, server environment, or software
  • Help from authors of included third-party assets